Privacy Policy
Last Updated: January 15, 2024
Swift-station Inc. ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
Information We Collect
Information You Provide
When you contact us through our website, request a quote, or engage our services, we may collect:
- Your name and contact details, including email address and mailing address
- Information about your property and project requirements
- Communications you send to us, including emails and any attachments
- Payment information when you engage our services (processed securely by third-party payment providers)
Information Collected Automatically
When you browse our website, we automatically collect certain technical data:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited on our site and time spent on each page
- Referring website or source that directed you to us
- Device type and screen resolution
How We Use Your Information
We process your personal information for the following purposes:
- Responding to your inquiries and providing requested quotes
- Delivering renovation and design services you have contracted
- Sending project updates and service-related communications
- Improving our website functionality and user experience
- Analyzing website traffic patterns and usage trends
- Complying with legal obligations and protecting our rights
Legal Basis for Processing
We process your personal data based on one or more of the following grounds:
- Contract performance: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Operating and improving our business, provided these interests do not override your fundamental rights
- Consent: Where you have given explicit permission for specific processing activities
- Legal compliance: When required by applicable laws or regulations
Information Sharing
We do not sell or rent your personal information to third parties. We may share your data with:
- Service providers: Companies that assist with website hosting, email delivery, payment processing, and analytics
- Subcontractors: Tradespeople and suppliers involved in delivering your project
- Professional advisors: Accountants, lawyers, and insurers when necessary
- Legal authorities: When required by law or to protect our legal rights
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy. Specifically:
- Project-related records are kept for seven years following project completion for warranty and legal purposes
- Marketing contact information is retained until you opt out or request deletion
- Website analytics data is retained in aggregated form indefinitely
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Request data portability in a structured, machine-readable format
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed by service providers located outside Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date. Significant changes will be communicated through a notice on our website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Swift-station Inc.
1247 Granville Street, Suite 400
Vancouver, BC V6Z 1M4
Email: [email protected]